Terms of Website Use

Introduction

Thank you for choosing YARI SUPPS. These terms tell you information about YARI SUPPS and the legal terms and conditions under which we sell products.

These terms, together with our website terms of use, privacy policy, and cookie policy (together the Terms and Conditions) will apply to any contract between YARI SUPPS and you for the sale of YARI SUPPS products and all other transactions carried out between you and us.

These terms do not apply to business to business transactions, if you are a business seeking to buy our products for retail sale, then please contact us direct by telephone or email: [email protected].

Who we are

The company you are dealing with and which owns and operates the website www.yarisupps.com (the website) is YARI SUPPS SARL (we, our, us), a company registered in TUNISA with registered company number 1538638B and with trading address: 20 RUE 7400, JARDINS EL MENZAH 1, MANAR 1.

Key terms

Please read the Terms and Conditions carefully before making any orders with us and contact us or a legal advisor if you have any questions.

These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. By placing an order with us, you confirm that you have read, understood and agree to the Terms and Conditions and that you agree to be bound by them. If you do not agree to be bound by all of the Terms and Conditions, please do not proceed and please do not place orders with us.

We may change these Terms and Conditions from time to time without notice. You should check this page every time you wish to make an order with us to take account of any changes as they are legally binding on you.

You may only purchase products, or make any other transactions with us if you are at least 18 years old.

This website does not make a medical diagnosis nor is it intended to be a substitute for professional medical advice, diagnosis, or treatment. You should always seek the advice of your doctor or any other qualified health provider if you have a medical condition or with any questions you may have regarding a medical condition and/or medical symptoms. You should not disregard professional medical advice or delay in seeking it because of something you have read on this website. All probable or possible diagnoses generated by this website need to be discussed and confirmed with a qualified medical practitioner. Please note that all Nutri Advanced products are advised to be used in conjunction with a balanced diet and should not be used as a replacement for a healthy diet and lifestyle.

We draw your attention to the Liability section of these terms, which sets out our liability to you in connection with our breach of these Terms and Conditions.

Registering with us

Before we can accept your order, we will ask you to provide some personal details and we will only use your personal information in accordance with our Privacy Policy.

You confirm that all information that you provide to us is true, accurate and up to date at all times. You can make any changes to your information and manage your account using the website.

Our order process

Please follow the steps on the website (or that we discuss with you over the telephone) to place your order with us. If you have any questions about our products, or other items, please check the details shown on the website or contact us by sending an email to [email protected] or  call us on 00216 56 117 118 or via the Contact Us page on the website.

The website allows you to check your order details at each stage and make any amendments and correct any errors before placing your order. Details of any product special offers are set out on the site. Please read all the details carefully to ensure that the products are right for you and please check all of the details of your order carefully before submitting it to us.

If the products you wish to order are known to be out of stock we will inform you of this once we have received your order and we will also try our best to display this on the website too.

After you submit your order on the website, we will send you an email acknowledging that we have received it and confirm the details of the order so that you can check them. Please note that this does not mean that we have accepted your order.

We will confirm our acceptance of your order either over the phone with you at the time of your order, by sending you an email (the Order Confirmation and Invoice email) stating that your order has been accepted or by dispatching products to you from our warehouse. Our acceptance of your order together with the Terms and Conditions forms the legally binding contract (Contract) for the sale and purchase of the products as ordered from us.

Product Orders

For international delivery enquiries, meaning delivery to locations outside of TUNISIA, please contact us on 0021656117118.

If we are unable to supply you with a product (for example because the product goes out of stock or is no longer available after you have submitted your order) or if we are unable to deliver to your chosen address or within the delivery timescales specified, then we will inform you of this by e-mail (giving you a number to contact us) or we will contact you. We will not process your order, and if you have already made a payment for the products, we will ask you if you want us to hold your order until any out-of-stock products are back in stock or if you would like a refund. In the event of the latter, we will refund you the full amount paid as soon as reasonably possible. We reserve the right to refuse any order you place with us. We may, in our sole discretion, cancel or limit the quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by businesses, dealers, resellers or distributors.

Cancellation of Product Orders and Returns

If you are a consumer:

  • You have a legal right to cancel your Contract with us  at any time up until 14 days after you have received the products that you ordered (if you receive your order in instalments, this means 14 days after your receipt of the final instalment).
  • You may also cancel a Contract if circumstances outside our reasonable control occur which affect our ability to supply the products for a period of at least 30 days and as a result you decide that you no longer wish us to supply them.
  • If you wish to exercise your right to cancel a Contract after your order has been despatched, we will refund the original purchase price and, if you have paid for delivery, our standard delivery charge. This is conditional on you notifying us in writing or via email to [email protected], no longer than 14 days after you received the products. You must take reasonable care of the products, return them undamaged and unused in the products’ original and undamaged packaging with any security strip intact and must have been unsealed. You must return them to us as soon as is reasonably practicable (and no later than 14 days after you let us know of the cancellation).
  • Please note that we will not be able to provide a refund if the products are not returned to us as set out above or if the security strip on a product is broken. Please also note that we are permitted by law to retain sums to reflect any reduction in the value of the products if this has been caused by your handling them in a way that would not be reasonably permitted in a shop.
  • Some of our products have very specific storage requirements (set out on the product label or instructions) to maintain their quality and shelf-life and these are regarded as perishable goods. Your right to cancel and receive a refund does not apply in the case of any products which are perishable goods, unless such products are faulty or not as described.

Product Refunds and Returns Policy

We cannot refund products that have specific storage requirements to maintain their quality and shelf-life, or if a product’s expiry date has passed. The 30-Day Satisfaction Guarantee covers orders up to 300DT per customer, per calendar year and is only valid for purchases made directly from the YARI SUPPS website or via our Customer Service Advisors.

This guarantee is available to those with a registered Consumer or Client account and does not affect your legal rights as a consumer.

We’ll process your refund within 7 working days of receiving the returned product, but please allow up to 14 days for it to reach your account.

Product descriptions

We take reasonable care to ensure that the products on the website are described accurately and fairly and that product information shown is correct and up-to-date. However, it is important for you to note that:

  • the images of products on the website are for illustrative purposes only;
  • packaging of products may vary from that shown on the website or any of our literature;
  • the flavour and texture of our natural products may vary from time to time;
  • we cannot guarantee that the colour reproduction that you see on the website or our literature will accurately reflect the colour of the product when you receive it; and
  • there may be minor differences between the product and its description on the website and there may be typographical or other minor errors or omissions in any description on the website or our literature.